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   CANCELLATION/DROP POLICY
2 Options if you want to Cancel:

A) Credit to your account, less a $20 drop fee (and 48 hours notice). There is no time limit to use your credit, but you are forfeiting the class/time slot.
B)  Refund Check: There is the $20 drop fee, and a $10 administrative fee ($30 total ) for mailing a check, or refunding through PayPal.

MEDICAL SITUATION/EXTENSIVE LEAVES

How do you handle the situation when you want to retain your day/time slot?    This is a commonly asked question, as children have accidents, or families need to suddenly leave town to assist with a family emergency.  If you want to keep the class, you have to pay for the class. During the school year we can give you a free family swim pass for every class you miss, but you are not credited for any classes as we are holding your time slot. If the medical situation or absence is long, you have the option to Cancel.  See the cancellation policy above.
     MAKE-UP   POLICY

School Year Policy: We do not offer make-ups for any reason during the school year. All classes are full in the school year since 98% of our customers come after school. Swimmers benefit from the lower teacher:student ratio when other swimmers are absent. You are paying for a 4:1 ratio in Group Swim Lessons, and often there are not 4 swimmers in attendance.
Summer Policy: We do offer one make-up in the summer if you swim 1x/week; 2 make-ups if you swim twice a week. During the summer we typically are open three mornings a week, so we have the flexibility of scheduling a set make-up day and time.

Payment Late Fees
THERE IS A $15 LATE FEE FOR PAYMENTS MADE AFTER THE POSTED DUE DATE. WE SEND NUMEROUS EMAIL NOTICES
TO REMIND CUSTOMERS OF THE RENEWAL DUE DATE. THANKS FOR UNDERSTANDING!!!!
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